DataMagik Mobile troubleshooting

DataMagik Mobile troubleshooting

What to check when the app does not show what you expect, a scan is refused, or a handheld will not scan.

Signing in

What you see	What to check
The app shows Apps, AI Chat and Materials tabs instead of Home, My work and Scan	Your company does not have the DataMagik Mobile license, or you have no DataMagik Mobile role. Ask your administrator.
No account found with Google or Microsoft	Link your Google or Microsoft account to your DataMagik user on the website first, under Your Account.
That badge is not set up	A Mobile Admin adds the badge on People.
A badge will not sign in even though it is set up	The person holds a permission beyond floor work (an admin permission, a sensitive action, or any other DataMagik permission) and must sign in on their own phone, or the company has lost the Mobile license.

Areas and tiles

What you see	What to check
No areas are turned on for you yet	The person's role has no area the phone shows. Give them a DataMagik Mobile role with a floor area, such as Material Handler or Operator. The app picks it up when it next opens or comes back to the front.
Pick your plant on the Me screen first	Choose a plant on Me. If there are none, a Shop Floor Admin adds the site under Shop Floor → Sites.
Parcel + LTL says Not set up	The company needs the Shipping license and an active carrier account in Shipping.
No Shop Floor in the menu	Shop Floor needs the Shop Floor license and DataMagik - Shop Floor Viewer, Maintenance or Shop Floor Admin.
No assistant is connected	A Mobile Admin chooses one under DataMagik Mobile → Settings → Assistant.

Scans refused by Plex

Open the refusal and read the reason, or tap Ask why. Admins can see every refusal with Plex's answer under DataMagik Mobile → Transactions.

Reason	What to do
Your role can't …	The person's role does not include that action. See Mobile roles and permissions.
… needs your Plex user: ask your Mobile Admin to map it	Link the person to their Plex user number. See People, devices and printing.
… is On Hold: release it before …	Quality releases the container first.
Plex answered with an HTTP error naming a data source, or not granted	Plex has not enabled that data source for the site. Check Data Source Enablement and send the grant request to Plex.
the site or its Plex credential could not be read	Check the site's Plex credential under Shop Floor → Sites.
not sent to Plex: the company no longer holds the DataMagik Mobile license.	The license has lapsed. Contact DataMagik.
Plex didn't answer.	Plex was down or unreachable after several tries. Scan it again once Plex is back.

Scans waiting

• Scans stuck under Waiting for Plex while the phone has signal: check the company picker at the top. Scans are sent only while the company they were made in is selected.
• queued · sends when you're back online: the phone has no connection to DataMagik. Check the Wi-Fi.

Scanning

What you see	What to check
The trigger beeps but nothing happens in the app	The handheld's scanner profile is not sending to DataMagik. See Scanners and handhelds.
Each scan also types characters into boxes	Turn off Keystroke output in the DataWedge profile.
Not recognized	The barcode's shape is not one the app knows. Check the label against Scanning, receipts and Undo.
Use camera does nothing	Allow the camera for DataMagik in the phone's settings.

Printing

• Set your zone on the Me screen to print: set My zone on Me.
• no printer serves this zone: a Mobile Admin adds printers for the zone under Print zones.
• The printer did not take the job: check the printer is online in Printers.

Put-away and the Run

• no storage slot has room: add storage slots, or check capacities, in Directed work setup or Slotting.
• The Run is empty: check in to your pools on Materials. In a push zone, only work assigned to you shows.

Still stuck

Open the menu and tap Support, and tell us the app version from Me, what you scanned, and what the app said.